How-To

Technical issues

We are so sorry to hear that you are having a technical issue. Could you please answer a couple of questions, this will help us to understand it better: 1. Can you please describe step by step (in as much detail as possible) the problem you're having? 2. What happened before the issue started? 3. Have you tried to reinstall the app? 4. Kindly confirm the device you are using, its OS (operating system) and the OS version Feel free to send this information to us through our Support Chatbot.

I need to update/correct my email address

Our support agents can assist you with this request and they’d be happy to update and/or correct your email on their end. Kindly reach out to our dedicated support team through our support chatbot (lower right corner),  select contact support, and provide them with the email address you’d like to use.